Palmer Johnson has a long history of going the extra mile for our customers. In fact, one of the core values we all live by is: “WE CARE ABOUT OUR CUSTOMERS” and everyone in any position at PJPS knows that and takes it very seriously. It’s what sets us apart!
In early 2016, we decided to put our money where our mouth was and implement a third party system for customers to tell us how we are doing on a public forum instead of just us telling everyone how much we valued customers. We chose to partner with TrustPilot, which allows customers to write reviews publicly and rate us on a scale of 1-5 stars. Since that time we have received a little over 1200 reviews and the feedback has been fantastic! Nobody is perfect and throughout 4.5 years we have had 30 reviews with negative feedback. We used all of them as learning opportunities and reached out to every reviewer to see how we could have served them better.
The amazing part is that 95% of our customers give us a review score of 4 or higher and 81% give us a perfect 5-star review. This week we passed a milestone receiving our 1000th perfect review score!
I am so proud to be part of such a great team that puts our customers first and builds our successes on providing outstanding support to those we are fortunate enough to serve!
Thank you to our front line sales and service people who are the face of PJPS with our customers. I am always impressed with how you are able to provide such a high level of service in any situation.
Thank you to our support teams that back those people up every day ensuring that we have the products, IT systems, technical information, financial support, and leadership to make it all happen each day.
Most of all, thank you to all of our customers. We appreciate you giving us a chance to serve you and we appreciate the feedback, positive or negative, that allows us to learn and continue to be better! We wouldn’t be here without you and we hope you feel how much you mean to us with each interaction. We look forward to working with you again in the future!
