We are ready to support a new dynamic changing Off-Highway industry with complete coverage for the North American Market offering Parts, Service, Product Support and Engineering. Here are a few of the advantages we feel we have put in place to prepare us for the future:
We formed what would eventually become Palmer Johnson Power Systems in 1977. Over the last 42+ years, Palmer Johnson has built a world-class distribution and service company that is passionate about serving and dedicated to the Off-Highway industry. In that time we have built a wealth of expertise and we continue to build on that to support the future.
We invest in what matters our partners and our people. We fill strategic gaps for our partners with inventory, service and expertise. We do not shy away from investing, we have made several acquisitions to enhance our support of North America over the last 4 decades. Talent acquisition was and is a key part of our strategy for the future in an industry that demands 24/7 service.
We are doing everything we can to ratchet our culture up to meet the demands of the future. This means retaining top tenured employees with tons of expertise and pairing them up with the next generation. It means investing in talent, a safe work environment and diversity in our workforce. It means our people having what it takes now and in the future to support the Off-Highway industry and we get it.
We recognize the future of distribution will be Digital and we are investing heavily in being at the leading-edge of technology as this change occurs. We have custom configured Salesforce CRM the worlds leading software innovator to interface seamlessly with our Distribution & Service business. We now maintain our entire customer experience phone calls, emails, quotes and orders within this system. We have a dedicated in-house technology team located at our Madison, WI Headquarters. Additionally, our new e-commerce store built natively on the same platform will provide a heightened buying experience for the demanding off-highway market.
Palmer Johnson takes customer service to the next level. We pride ourselves on working as one company sharing knowledge and expertise across all areas of the company. We put everything into our database so that all aspects of a customer’s journey can be collaborated on in real-time. We concentrate on peer-to-peer training blending tenures and utilize our vendor partnerships to enhance our technical edge. This all leads to a collaborative team environment which we believe is key to handling highly technical products and ensuring our customer can be supported efficiently.
We have built one of the largest full-service independent Service Networks in North America. We have factory trained technicians with custom built tooling and engine test-stands at all locations. We understand that down-time costs money and have 24/7 field service coverage. We concentrate on fast-turnarounds with in-stock reman units that can be shipped and only use genuine OEM supplied parts. In addition, our 10 Palmer Johnson owned service locations service the entire piece of equipment. We offer Equipment Reconditioning at most of our locations and have a full Equipment Reconditioning Center in Sun Prairie, WI.
We have three master warehouses with over $25m in PARTS, SERVICE REPLACEMENTS, NEW UNITS keeping the off-highway market going. 99% of stock orders placed with Palmer Johnson ship within 1 hour. We offer extended hours at our 3 master warehouse and have after-hour coverage at all locations 24/7.
We developed a strategy that allows us to leverage market expertise across our product lines and partner with key customers within each of our key markets. We specialize in understanding how our products work in the markets we serve our Market teams are made-up of blended tenure and experienced employees. Each team has strong product knowledge, customer service, engineering and technical support dedicated to the markets they serve. Our primary markets include Oil & Gas, Marine, Mining, Small to Mid-sized OEM’s, Construction and Equipment Service.
We are looking to round out this line-up out with new products that support the industry as it changes and evolves. Download full linecard
Palmer Johnson Engineering team is working with strategic vendors to offer Equipment Modernization, Electrification, and Hybridization in the near future. We are actively seeking vendors and partners that can help position us as a leading distributor in the future. We offer a full range of Engineering solutions, packaging solutions and custom 3D modeling.
