Palmer Johnson Power Systems
For immediate Service, Call(800) 341-4334

Reman Warranty

Reman Unit/Unit Repair
Limited Warranty Policy

  • Palmer Johnson Power Systems (PJPS) warrants remanufactured/repaired units against failures caused by defective PJPS supplied service parts or PJPS workmanship for a period of twelve (12) months or 1000 hours of operation from the date of shipment.
  • The warranty will cover normal labor and parts required for the component. Any premium labor or express parts delivery will be offered at the expense of the customer.
    • Cost of labor for the removal and replacement (R & R) of any failed unit unless previously agreed to by PJPS at its sole discretion.
    • Freight to return unit to PJPS for repair
    • Down time resulting from a failure, or unavailability of unit
    • Any incidental, contingent, or consequential damages or costs resulting from a warrantable failure
  • PJPS reserves the option, at its sole discretion, to handle all warranty situations with one of the following methods:
    • Request that the unit be returned to a PJPS branch location for warranty repair.
    • Ship another rebuilt unit to replace the failed unit.
    • Send PJPS service people to the location to perform warranty repair.
    • Pay the customer directly to perform warranty repair on behalf of PJPS.
  • PJPS warranty does not cover situations involving product abuse or neglect, failure of parts not supplied by PJPS, or cases where incorrect procedures were used.
  • PJPS reserves the option to limit or negate our warranty based on findings where contaminants left in the system at installation caused damaged.
  • PJPS will not consider a rebuilt unit/unit repair warranty request unless informed of the problem or malfunction in a timely manner. PJPS must be given the opportunity to correct the situation prior to unit removal.
  • PJPS retains the option to refuse warranty requests when the customer does not or cannot supply all pertinent materials and data required to make thorough failure analysis.
  • PJPS will not be held responsible for any special "on site" costs on a rebuilt unit/unit repair warranty request without a PJPS purchase order being issued in advance by an authorized PJPS employee.
  • Engineering and application responsibility on requests for sales of rebuilt units/unit repairs is the sole responsibility of the customer unless otherwise noted.
  • PJPS offers an additional 6 month storage warranty for units in storage. Proof of proper storage per the following requirements is needed.
    • Product must be in an indoor, dry storage environment with an ambient temperature range between 41-86 degrees F
    • Product must be protected from inclement weather and mud during any/all handling
    • All original packaging material received with product should be retained during storage
    • If product is stored in excess of 60 days before being put into service,
      • The manufacturers recommended oil must be added inside the product
      • Components must be rotated every 30 days to ensure gears and reals remain lubricated
        • Transmission & Converters-rotate both the input and output flange two (2) complete 360 degree revolutions
        • Axles-rotate the input flange to complete 360 degree revolution of the hub
  • If the unit is installed into service after 6 months of storage, PJPS requires that the unit be sent in to a PJPS Service Center for visual inspection & testing at the cost of the customer at which time the storage warranty can be extended up to an additional 6 months at the discretion of PJPS and is limited to PJPS warrantable units.